FREE LOCAL REGISTERED MAIL ON ORDERS ABOVE $80!

Frequently Asked Questions (FAQ)

Payments

Payments

What are the accepted modes of payment?

What is the time frame given if I choose bank transfer as the payment method?

Do you accept partial deposit?

Where do I apply the voucher code?

Shipping & Handling

Shipping & Handling

Which logistic company will be handling our orders?

What are the delivery options that you have?

Why is it taking too long for my item(s) to arrive?

The delivery status indicated 'Item Delivered' but I didn't receive any parcel.

Do you ship worldwide?

Refunds & Exchange

Refunds & Exchange

There are some defects on my item. How do I return it?

I've made an order but I've changed my mind and would like to cancel my order? Can I?

It has been quite some time and I've yet to receive my item(s). Can I get a refund?

Product Information

Product Information

The item I ordered is slightly smaller/bigger. The colour is different as well.

The item I ordered is slightly small for me.